Return/Refund Policy

We recommend always, always, ALWAYS trying samples before purchasing full size items. Our samples are large enough to use for several days (for foundation and other powders used on the entire face) to weeks (lip glosses and lipsticks). That's plenty of time to try them and decide it they work for you, and the cost for each is only $1.50 to $1.75!  (Samples can not be returned. Because, you know, they're samples. :-))

If you play your cards right, you can try free samples of every product you're interested in before committing to specific colors in full sizes.  See Perfect Face Kits to find out about 12 free samples to start you off right! See the No Regrets page to see how to always try freebies before buying the full size.

RETURNS - When they are unavoidable: 

All credits will be applied to your method of online payment - credit card or PayPal.  If the order was paid by check or money order, the refund will be in the form of a check, mailed within 7 days of receipt of the returned product.

You may return product(s) via mail within 30 days of purchase. All returns must be accompanied by a proof of purchase to receive a refund. Naturally, we cannot take returns on used products. Shipping and handling are not included in refunds and customer is responsible for return shipping charges. All products returned by mail must have been purchased through this site, justpureminerals.com. You will be credited for the full purchase amount less shipping and handling.

Do not return product without first notifying us by email (contact@justpureminerals.com) so we can expedite your refund.

Mail the products you wish to return to:

Just Pure Minerals LLC

PO Box 4702

Boise, ID 83711

Please note, again, we do not refund the shipping charges of the original order, or reimburse for return shipping. Another reason samples are the way to go. Just sayin'. (Getting samples to begin with costs about the same as all the shipping charges for buying and returning full size products, but without the wasted time, materials, energy and product. Also, samples are fun.)